Legal

Terms of Service

Last Updated: December 15, 2025

These Terms of Service ("Terms") govern your use of the website https://elixirbeautysalon.net/ ("Website") and all services provided by Elixir Beauty Salon Inc, a Limited Liability Company organized in 224 Hunt Club Rd. Inside T&T Supermarket ("Company," "we," "us," or "our").

By using this Website or booking any service with us, you agree to these Terms. If you do not agree, please stop using the Website immediately.

1. Company Information

Company Name: Elixir Beauty Salon Inc
Description of Messages: Elixir Beauty Salon Inc provides the services listed below. Communication can be expected in the form of appointment confirmation and reminders, as well as responding to inbound inquiries.
Website: https://elixirbeautysalon.net/
Contact Email: Info@elixirbeautysalon.net
Physical Address: 224 Hunt Club Rd. Inside T&T Supermarket

2. Definitions

For clarity, the following terms have specific meanings:

• "Client," "you," or "your" — Any person using the Website, booking an appointment, or receiving services.
• "Services" — Any cosmetic tattooing, PMU procedures, skincare, waxing, removal, consultations, or related offerings provided by Elixir Beauty Salon Inc.
• "PMU" or "Permanent Makeup" — Cosmetic tattooing services including brows, lips, eyeliner, pigmentation, scar camouflage, and similar procedures.
• "Website" — https://elixirbeautysalon.net/ and any associated subdomains or booking pages.
• "Third-Party Tools" — External services such as payment processors, booking software, marketing platforms, GoHighLevel CRM, email systems, etc.

3. Eligibility to Use Services

By using our Website or booking a service, you confirm that:

• You are at least 18 years old.
• All information you provide is accurate and truthful.
• You are not prohibited by law from receiving cosmetic tattooing services.

We may refuse service to anyone for reasons including health concerns, contraindications, inappropriate behavior, or policy violations.

4. SMS Terms and Conditions

By providing your phone number and opting in to Elixir Beauty Salon Inc's SMS service, you agree to receive recurring automated marketing and transactional text messages. Message frequency varies (typically 2–4 messages per month). Message and data rates may apply.

Opt-In Methods: You may opt in by:

• Completing an online form with a checkbox confirming SMS consent
• Signing service agreements that include an SMS consent clause
• Participating in text-to-join campaigns by texting START to +1 519-731-7262
• Providing written consent during in-person consultations

All opt-in methods clearly state the purpose of messages (appointment reminders, service updates, promotions), expected message frequency (2–4 per month), that message/data rates may apply, and clear opt-out instructions.

Opt-Out Instructions: You can cancel the SMS service at any time. Just text "STOP" to +1 519-731-7262. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us.

If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at Info@elixirbeautysalon.net or +1 519-731-7262.

Carriers are not liable for delayed or undelivered messages. Message and data rates may apply for any messages sent to you from us and to us from you. You will receive up to 3 SMS reminders of your scheduled appointments. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

5. Description of PMU & Skincare Services

Our Services include permanent make-up procedures. You understand and agree that:

• All PMU procedures carry risks, including allergic reactions, swelling, infection, color changes, scarring, asymmetry, and the need for additional sessions.
• Results vary from person to person and cannot be guaranteed.
• Touch-ups may be required and are not included unless explicitly stated.
• Healing results are affected by skin type, medications, aftercare, and lifestyle, and are outside our control.
• Failure to follow aftercare instructions may affect results or cause complications.

6. Booking, Payments, Deposits & Fees

6.1 Deposits

Most services require a non-refundable deposit to secure your appointment. Deposits go toward your final balance unless you violate cancellation policies.

6.2 Payment Terms

We may offer the following types of payment structures:

• In-person payments at the time of service
• Online deposits or full payments via third-party processors
• Recurring monthly payments if offered for membership or maintenance programs
• One-time setup fees for certain service plans or packages

By booking, you authorize us to charge your chosen payment method for all fees due.

6.3 Cancellations & No-Shows

Late cancellations, last-minute rescheduling, or no-shows may result in forfeiture of deposits. No-show appointments may require payment in full before rebooking. Full details are provided at booking or on our policies page.

6.4 Refunds

All PMU and cosmetic services are non-refundable because results depend on biological healing and aftercare outside our control. Refunds are only offered for:

• Duplicate payments
• Billing errors
• Services not rendered due to our cancellation

We do not refund dissatisfaction with healed results, color retention, shape, or aftercare-related complications.

7. Privacy & Data Security

We take reasonable steps to protect your information. This includes secure booking platforms, encrypted payment processors, and restricted staff access. We may collect personal information such as your name, email, phone number, medical disclosures, and appointment history.

You agree that we may use your information to contact you, provide services, and improve our business, and that we may use third-party platforms (e.g., GoHighLevel, Stripe, Square, website tools) to store and manage your data. For full details, please see our Privacy Policy.

8. Third-Party Tools & Integrations

Our Website and business operations rely on third-party services, including but not limited to payment processors, booking and scheduling systems, CRM platforms like GoHighLevel, email and SMS communication tools, and website hosting and analytics.

You acknowledge and agree that these Third-Party Tools operate under their own Terms and Privacy Policies, that we are not responsible for outages, errors, or data breaches caused by third parties, and that you use these integrated tools at your own risk.

9. Service Level & Website Availability

We aim to keep the Website and booking system accessible; however, we do not guarantee uninterrupted uptime or error-free operation. Maintenance, updates, outages, or third-party failures may affect availability, and we are not liable for damages resulting from downtime. We will make reasonable efforts to restore service quickly when interruptions occur.

10. Health, Medical Disclosures & Client Responsibilities

You agree to:

• Provide complete and accurate medical information before any PMU procedure
• Disclose allergies, medications, conditions, or prior procedures
• Follow all pre-care and aftercare instructions
• Understand that failure to disclose information may increase risks

We reserve the right to refuse service if you have contraindications to cosmetic tattooing.

11. Limitations of Liability (PMU-Specific)

To the fullest extent allowed by law, Elixir Beauty Salon Inc is not liable for:

• Allergic reactions
• Color changes, fading, migration, or retention issues
• Asymmetry or aesthetic dissatisfaction
• Scarring, infections, or complications
• Poor healing related to skin type or aftercare
• Costs associated with removal, correction, or additional sessions

Your sole remedy for dissatisfaction with the Website or a service is to discontinue use or not return for future appointments.

12. Indemnification

You agree to indemnify and hold harmless Elixir Beauty Salon Inc, its owners, employees, and contractors from any claims, damages, losses, liabilities, or expenses arising from your use of the Website, your breach of these Terms, your participation in PMU or cosmetic services, or your violation of laws or third-party rights. This includes attorney fees and costs.

13. Dispute Resolution (Arbitration)

13.1 Agreement to Arbitrate: Any dispute, claim, or controversy arising out of or relating to these Terms or our Services will be resolved through binding arbitration, not in court.

13.2 Exceptions: Either party may bring small claims court actions or claims relating to intellectual property.

13.3 No Class Actions: You agree to resolve disputes only in your individual capacity, not as part of a class or group claim.

13.4 Governing Law: These Terms are governed by the laws of Ontario.

14. Intellectual Property

All Website content — including text, images, designs, branding, logos, and media — is owned by Elixir Beauty Salon Inc. You may not copy, reproduce, modify, or redistribute without written permission.

15. Changes to These Terms

We may update these Terms at any time. The updated version will be posted with a new "Last Updated" date. Your continued use of the Website means you accept the updated Terms.

16. Contact Information

For questions about these Terms or our policies, contact us at:
Info@elixirbeautysalon.net
Elixir Beauty Salon Inc
224 Hunt Club Rd. Inside T&T Supermarket