Legal

Privacy Policy

Last Updated: December 15, 2025

This Privacy Policy explains how Elixir Beauty Salon Inc ("Company," "we," "us," or "our") collects, uses, stores, and protects your information when you use our website https://elixirbeautysalon.net/, contact us, or receive our services.

We are committed to protecting your privacy and handling your information responsibly. By using our Website or services, you agree to the collection and use of your information as described in this Privacy Policy.

1. Company Information

Company Name: Elixir Beauty Salon Inc
Website: https://elixirbeautysalon.net/
Contact Email: Info@elixirbeautysalon.net
Physical Address: 224 Hunt Club Rd. Inside T&T Supermarket

2. Information We Collect

We collect information in the following categories:

2.1 Information You Provide to Us

• Name
• Email address
• Phone number
• Appointment details
• Medical disclosures provided for PMU procedures
• Messages submitted through our Website
• Photos you voluntarily send for consultation or assessment

2.2 Call & Communication Data

We collect call recordings (if calls are made through our integrated systems), voicemails, and chat transcripts from SMS, web chat, AI chat, or CRM chat tools. These are used for training, quality assurance, and accurate client service.

2.3 Automatically Collected Information

When you access our Website, we may automatically collect:

• IP address
• Browser type and device information
• Pages visited and time spent on the Website
• Cookie and tracking data
• Analytics information

2.4 Payment Information

Payments are processed securely through Stripe. We do not store full credit card numbers or sensitive payment data.

3. SMS/Text Messaging Policy

Elixir Beauty Salon Inc collects and uses phone numbers to send transactional and marketing text messages to clients who have explicitly opted in. We send approximately 2–4 messages per month, including appointment reminders, service updates, and promotional notifications.

• Data Collection: We collect phone numbers through our Website forms, booking pages, service agreements, and consultation requests.
• Data Usage: Phone numbers are used solely for business communications related to our cosmetic and PMU services.
• Opt-Out: You may opt out of SMS communications at any time by replying STOP to any message or by contacting us at Info@elixirbeautysalon.net or +1 519-731-7262.
• Data Protection: We do not sell or share phone numbers with third parties except as required to deliver our services (e.g., messaging providers like Twilio or GoHighLevel).

4. Cookies & Tracking Technologies

We use cookies and similar technologies to improve Website functionality, remember your preferences, analyze traffic, and track marketing performance. You can disable cookies through your browser settings, though certain features may not function correctly.

5. How We Use Your Information

We use your information for the following purposes:

• To schedule, confirm, and manage appointments
• To provide PMU, skincare, removal, and cosmetic services
• To communicate with you about your services
• To maintain records of client treatments and medical disclosures
• To improve our Website, services, and customer experience
• For marketing communications (only if you opt in)
• For safety, fraud prevention, and legal compliance
• For training and quality assurance through call recordings and transcripts

6. Third-Party Services & Integrations

We use third-party platforms to operate our business, including:

• GoHighLevel – CRM, scheduling, communication, and marketing automation
• Twilio – SMS, call routing, and phone communication
• OpenAI – AI chat tools used for customer support and automation
• Google Analytics – Website usage analytics
• Payment Processors – Stripe, PayPal, or others

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

7. Legal Basis for Processing (GDPR Compliance)

For users in the EU/EEA, we process personal data under the following legal bases:

• Contractual necessity: Scheduling, completing, and managing appointments
• Legitimate interest: Improving services, preventing fraud, and securing systems
• Consent: Marketing communications, cookies, and any optional data you provide
• Legal obligation: Health, tax, or record-keeping requirements

8. How Long We Keep Your Information

We retain information as long as necessary for business, legal, and operational purposes:

• Client treatment records: up to 7 years or as required by applicable law
• Call recordings & transcripts: typically 12–36 months, unless needed longer
• Marketing data: until you unsubscribe
• Analytics data: based on Google's retention schedules
• Payment records: as required for tax and financial compliance

When information is no longer needed, we delete or anonymize it.

9. Data Security Measures

We use reasonable administrative, technical, and physical safeguards to protect your information, including SSL encryption, secure cloud hosting, restricted data access, password-protected systems, and third-party security compliance (AWS, Stripe, GoHighLevel, etc.). No system is 100% secure, but we take measures aligned with industry standards.

10. Your Rights

Depending on your location (GDPR, CCPA, and other laws), you may have rights to:

• Access your personal data
• Correct inaccurate information
• Delete your information ("right to be forgotten")
• Restrict or object to data processing
• Data portability (receive a copy)
• Opt out of marketing communications
• Withdraw consent at any time

To exercise your rights, email: Info@elixirbeautysalon.net. We may require verification before fulfilling your request.

11. Marketing Communications

You may receive marketing messages from us only if you opted in through a form, booking, or Website, or are an existing client who has not opted out. You can unsubscribe at any time by clicking "Unsubscribe" in emails, replying "STOP" to SMS messages, or contacting us at Info@elixirbeautysalon.net. We honor all opt-out requests promptly.

12. How We Share Your Information

We do not sell your personal information. We may share information with:

• Service providers who perform tasks for our business (CRM, SMS providers, analytics, payment processors)
• Legal authorities if required by law
• Cloud hosting and storage providers
• Contractors performing work on behalf of our business (under confidentiality agreements)

We do not share your information for the purpose of advertising by others.

13. International Data Transfers

If you access our Website from outside the United States, your data may be transferred, stored, or processed in the U.S. or other countries where our service providers operate. We rely on legally recognized transfer mechanisms such as Standard Contractual Clauses (GDPR), Privacy Shield frameworks (where applicable), and contractual agreements.

14. Children's Privacy

Our Website and services are not intended for anyone under 18. We do not knowingly collect information from minors. If we learn that a minor under 18 has submitted information, we will delete it promptly.

15. Call Recordings & Chat Transcripts

We may record calls and store chat transcripts for training and quality assurance, appointment accuracy, customer service improvement, and legal documentation of communications. You may request deletion of recordings unless required by law or essential to a dispute.

16. Data Breach Notification

If a data breach occurs that may affect your personal information, we will investigate the breach, notify affected individuals as required by law, and take steps to secure systems and prevent future breaches. Notification may occur via email, Website notice, or other legal methods.

17. Your Choices & Opt-Out Options

You may disable cookies, unsubscribe from email marketing, opt out of SMS marketing by replying "STOP," request deletion or correction of your information, or decline to provide optional information. Some features may not work properly if you disable certain data collection tools.

18. Changes to This Privacy Policy

We may update this Policy periodically. If we make significant changes, we will post the updated Policy with a new "Last Updated" date. Your continued use of the Website means you accept any changes.

19. Contact Us

For privacy questions, requests, or concerns, contact us:
Info@elixirbeautysalon.net
Elixir Beauty Salon Inc
224 Hunt Club Rd. Inside T&T Supermarket